THE SHORT VERSION

• Unopened product. Return unopened, undamaged product within 30 days of delivery for a refund.
• Damaged, defective, or wrong item. We replace or refund it. Contact us within 7 days of delivery with photos.
• Opened product. Not returnable, because we cannot resell food that has left our control.
• Start a return here: [INSERT RETURNS PORTAL LINK]

The full policy below controls. This summary is for convenience only.

1. SCOPE OF THIS POLICY

This Refund and Return Policy applies to products purchased directly from [INSERT WEBSITE URL] by customers with United States shipping addresses. It is incorporated into and governed by our Terms and Conditions.

This policy does not apply to Bosonova products purchased from Amazon, from retail stores, or from any other third party seller. Those purchases are governed by the return policy of the seller or marketplace where you bought them. We cannot refund or replace products we did not sell to you directly.

2. UNOPENED PRODUCT RETURNS

You may return unopened, unused product in its original packaging within 30 days of the delivery date for a refund of the product price.

To qualify, the product must be unopened with all seals intact, in resalable condition, and free of damage caused after delivery. We reserve the right to inspect returned product and to deny or reduce a refund where product does not meet these conditions.

Original shipping charges are not refunded on standard returns. Return shipping is your responsibility unless the return is due to our error or a damaged or defective product. See Section 7.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of the delivery date and we will make it right at no cost to you. We will send a replacement or issue a full refund at your choice.

To process your claim we need your order number, a description of the issue, and clear photographs of the product, the packaging, and the shipping label. Please keep the packaging until your claim is resolved. Do not discard the product before contacting us.

You do not need to ship the product back for a damaged or defective claim unless we specifically request it, in which case we provide a prepaid return label.

4. HEAT, MELTING, AND CHOCOLATE BLOOM

Bosonova bars are made with real chocolate. Chocolate is heat sensitive and can soften, change shape, or develop a harmless pale film on the surface known as bloom when it is exposed to warm temperatures. Bloom and softening are cosmetic. They do not affect the safety, nutrition, or protein content of the bar. Chilling a softened bar restores its texture.

Once your package leaves our fulfillment facility we cannot control transit temperatures, carrier handling, or how long the package sits at your door. Because of this, cosmetic softening, misshapen bars, and bloom are not treated as damage and are not eligible for refund or replacement.

If product arrives so severely melted that it is genuinely unusable, contact us within 7 days of delivery with photographs. We review these claims individually and will offer a replacement or store credit where the circumstances warrant it. We are not able to offer this repeatedly to the same customer.

How to protect your order in warm weather. Choose the fastest available shipping method, ship to an address where the package can be brought inside promptly, avoid ordering when a heat wave is forecast for your area, and refrigerate your bars on arrival.

5. ITEMS THAT CANNOT BE RETURNED

The following are not eligible for return or refund except as expressly stated elsewhere in this policy.

• Opened product
• Product returned more than 30 days after delivery
• Product that is damaged, contaminated, or spoiled after delivery due to storage conditions, mishandling, or exposure to heat at your address
• Free product, samples, gifts with purchase, and promotional items
• Gift cards
• Product purchased from any seller other than Bosonova directly
• Product purchased with a final sale, closeout, or clearance designation, where that designation was clearly disclosed at the time of purchase

6. HOW TO START A RETURN

All returns and refund requests must be submitted through our returns portal at [INSERT RETURNS PORTAL LINK]. You will need your order number and the email address used to place the order.

Do not ship product back to us without first submitting a request and receiving a return authorization. Unauthorized returns may be refused or may not be refunded.

If you have trouble accessing the portal, email us at [INSERT SUPPORT EMAIL] with your order number and we will help.

7. RETURN SHIPPING COSTS

We pay return shipping when the return is the result of our error, including damaged, defective, incorrect, or incomplete orders. We will provide a prepaid label.

You pay return shipping for standard returns of unopened product where there is nothing wrong with the order. You may use the prepaid label we provide, in which case the cost of the label is deducted from your refund, or you may ship it back yourself using a trackable method.

We recommend using a trackable shipping method for any return you send yourself. We are not responsible for returns lost in transit that we never receive.

8. REFUND METHOD AND TIMING

Approved refunds are issued to the original payment method used for the purchase. We are not able to issue refunds to a different card, to a different person, or as cash.

Our processing time. For returns, we issue your refund within 3 business days after we receive and inspect the returned product. For claims that do not require a return, such as damaged or defective product, we issue your refund within 3 business days after we approve your claim.

Your bank's processing time. After we issue the refund it typically takes an additional 5 to 10 business days for the funds to appear in your account. This window is controlled by your bank or card issuer and is outside our control. Some issuers post refunds as a reversal of the original charge rather than as a separate credit, so the original charge may simply disappear from your statement instead of a new line item appearing.

If more than 10 business days have passed since we notified you that your refund was issued and you still do not see it, first check with your bank or card issuer. If it remains unresolved, contact us at [INSERT SUPPORT EMAIL] and we will provide the transaction reference your bank needs to locate it.

Original shipping charges are refunded only when the return results from our error or when your entire order is cancelled before shipment.

9. EXCHANGES

We do not process direct exchanges. If you want a different product, request a refund under the applicable section of this policy and place a new order.

10. ORDER CHANGES AND CANCELLATIONS

We begin processing orders quickly, which means the window to change or cancel is short. Contact us at [INSERT SUPPORT EMAIL] as soon as possible after ordering and we will cancel or modify your order if it has not yet entered fulfillment. Once an order has entered fulfillment we cannot change or cancel it, and you will need to wait for delivery and then follow the return process.

If we cancel your order before shipment, you receive a full refund including shipping.

11. SUBSCRIPTION ORDERS

You may cancel, skip, pause, or reschedule your subscription at any time through your account or by contacting [INSERT SUPPORT EMAIL]. Cancelling stops future charges.

Cancellation does not automatically refund an order that has already been billed or shipped. To avoid being charged for an upcoming shipment, cancel or skip at least [INSERT NUMBER, TYPICALLY 24 OR 48] hours before your scheduled billing date.

If you are charged for a subscription order after you cancelled and before the order shipped, contact us and we will refund it in full. Subscription orders that have already shipped are subject to the standard terms of this policy.

12. LOST, STOLEN, OR UNDELIVERED PACKAGES

Title and risk of loss pass to you when we deliver your package to the carrier.

If tracking shows delivered but you did not receive it, first check with everyone at your address, look in common delivery spots, and check with neighbors and your building management. Carriers occasionally mark packages delivered up to a day early. If it does not turn up within 3 days, contact us at [INSERT SUPPORT EMAIL] and we will help you open a carrier claim. We review these situations individually and may issue a replacement or refund as a courtesy, but we are not obligated to do so where the carrier confirms delivery to the address you provided.

If tracking shows the package is lost or stuck in transit, contact us and we will file a carrier claim and send a replacement.

If a package is returned to us as undeliverable because of an incorrect or incomplete address you provided, or because it went unclaimed, we will refund the product price less original and return shipping costs, or reship it at your expense, at your choice.

13. PRODUCTS FROM UNAUTHORIZED SELLERS

Bosonova products offered by sellers we have not authorized may be expired, mishandled, tampered with, stored improperly, or counterfeit. We do not warrant those products, we cannot verify their condition, and they are not covered by this policy under any circumstances. Buy directly from us or from an authorized retailer.

14. POLICY ABUSE

This policy is written to be generous to customers acting in good faith. We reserve the right to limit, deny, or refuse refunds, returns, replacements, and future orders where we identify a pattern of abuse, including excessive return or claim frequency, claims that are inconsistent with carrier or fulfillment records, fraudulent claims, and chargebacks filed without first contacting us.

Filing a chargeback instead of requesting a refund through this policy delays resolution for you and costs us fees. Please contact us first. We will almost always resolve it faster than your bank will.

15. YOUR LEGAL RIGHTS

Nothing in this policy limits any right you have under applicable consumer protection law that cannot be waived or limited by agreement. This includes, without limitation, any right available to New Jersey consumers under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act or the New Jersey Consumer Fraud Act. If any provision of this policy would otherwise conflict with a right that cannot lawfully be waived under the law of your state of residence, that provision does not apply to you, and the remainder of this policy remains in effect. Some states provide additional rights that apply regardless of this policy.

16. CHANGES TO THIS POLICY

We may update this policy at any time. The version in effect on the date you place your order governs that order. The Last Updated date at the top of this page reflects the most recent revision. This policy is incorporated into and governed by our Terms and Conditions, which include our business address and full dispute resolution procedure.